Waterfalls, Laughter & Awesome P&O Cruises Customer Delight (and you really do catch more flies with honey than vinegar)

Best Customer Service

How do you manage under pressure when travelling? Are you a laid back traveller or do you tend to stress out when something goes wrong? We took a group of mentoring clients on a fabulous cruise this week. For four nights and three days the group explored business and personal balance, networking and how to… [Read More]

Service is Dead

Customer Service RIP

If you think you are going to get rich in the service industry you’d better get your skates on as it’s dying a fast death. Customers (you might call them clients, consumers, patients or something else entirely) no longer have to choose your service. Thanks to global connectivity (or, in other words, the internet and telemarketers)… [Read More]