Waterfalls, Laughter & Awesome P&O Cruises Customer Delight (and you really do catch more flies with honey than vinegar)

Best Customer Service

How do you manage under pressure when travelling? Are you a laid back traveller or do you tend to stress out when something goes wrong? We took a group of mentoring clients on a fabulous cruise this week. For four nights and three days the group explored business and personal balance, networking and how to… [Read More]

What Most People Want (Survey Results)

car emotinal vehicle

For most of my adult life, I have been teaching the concept that happiness and sadness are emotions (e-motion or energies in motion) that move us from one state of being to another and that emotions move us and propel us forward in life. Science teaches us that things that don’t move stagnate, deteriorate and die. In contrast, things… [Read More]

The Battle for Relevance – Being the Bigger Person and Healing the World.

Staying Relevant

I read a heart-wrenching social media post today about a single mum who was battling for relevance. Her kids had been out for a weekend with the family their dad had created after divorce. She was eloquently lamenting her battle between playing the un-needed martyr and being ‘the bigger person’ who can celebrate the joy of new and fulfilling experiences… [Read More]

Service is Dead

Customer Service RIP

If you think you are going to get rich in the service industry you’d better get your skates on as it’s dying a fast death. Customers (you might call them clients, consumers, patients or something else entirely) no longer have to choose your service. Thanks to global connectivity (or, in other words, the internet and telemarketers)… [Read More]