Customer Delight lets you innovate.
Businesses that are in the right place engage with simple, repeatable systems and constant communication build relationships that make everyone feel like a million dollars. From this platform they have the freedom to expand into new areas, the opportunity to investigate new products or technology and the time to explore new processes and ways to Delight.
In short, they have the resources to innovate.
All whilst customers and teams continue to engage and make the business thrive.
What is Customer Delight?
Customer Delight is the delivery of outstanding and memorable experiences that satisfy customers’ needs and solve their problems. The provision of Customer Delight is the provision of customer service and a little bit more. Now and in the future, successful organisations and brands are the ones that foster and maintain congruent customer and internal team relationships with consistent care and attention. Engaged customers and teams become loyal advocates, sharing their delight and cutting through the noise that traditional marketing makes to create ever growing tribes and profitable ventures.
Danielle Storey is the CEO of the Eastern Innovation Business Centre, a professional speaker and mentor with a particular passion for the fields of small business, innovation, marketing, sales, customer service and employee engagement.
Danielle is an outstanding storyteller with a humorous and heart-warming approach to imparting her relationship strategies. She is a specialist in systems that create customer delight – service with “a little bit more.”
We invite you to explore The Art of Service with Danielle … join this engaging and authentic presenter, with proven successful management experience, to bring meaningful value to your customer relationships.